Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. ", There are two options for email to case. Ensure you set up the routing for Advanced Cases properly. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Ensure you group report results correctly. I am not intending to give out the answers, just a little bit of a nudge. Tried it all, from custom : support profile to standard user, even admin. The solution? I am glad that you figured it out. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. R&D, A project with Daddy: My favorite daily process! If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. rebecca@capstorm.com. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Are you using a Dev org or a playground generate from Trailhead? Ensure you group report results correctly. " Coild you please help me out? It was an interesting project, and I wanted to share some lessons learned from . I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. I'm sure it's something little! I removed those and then the trailheadapproval was there. Test it first by using real email addresses before you hit that button! Ensure you select the correct Chart format." I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Confused? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. "my report is looking all correct. I am stuck on challenge 5. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Use the search o. Hello! You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Did you create a new console? Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Please help. We recommend using a new Developer Edition (DE) to check this challenge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I am going bananas here. Making dinner for Mom! I was creating 'wrong queue' queue . Could you suggest how to troubleshoot it ? Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Thanks a lot because I asked SF support and got this answer which did not help me much. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Did it help? Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . If yes, this was created in the wrong place. I've been stuck on this error message for two days! Create the Cloudy Technical Team support process! If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Thanks for your advice and help. I have read every message I can find and have double and triple checked everything I can think of. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. (The badge is all click, no code.) *must be completed in lightning experience*1. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Thank you for your time and response. R&D, A project with Daddy: My favorite daily process! Telecom Billing System2. I am getting this below error. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. THANK YOU! Are you sure you want "email to case"? Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. here is the complete guide for designers that will increase your knowledge. read more, Youre going to think Im totally pathetic for writing about this!!! read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Already on GitHub? I usually visit your website and I always learn something new from here. Will you be able to guide me? Excellent statistics for your blog, thanks for taking the time to proportion with us. @MM - thanks for your time. Case organizers think about the language. Ensure the Case Reason and Type Analysis report format is SUMMARY. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I ran into the same issue. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. It's likely something simple like an extra character. Have you set up the routing address? I have enabled the knowledge user check box in the user profile. The demand for UI/UX design implementation is continuing to grow. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. It has to be so simple. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I made two dollars today! I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Your help is needed! Thanks in advance. Hello, Thanks for your feedback. I hope that you feel inspired. No idea what is missing. any ideas? This is so annoying. for Challenge 7. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Please post some details of what you have. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I am right now @ step 6. hope to finish the superbadge now soon.!!! Challenge 5 error : We can't find a field called 'Question Long Text Area'. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I had to do a quick refreher on this topic mid-superbadge. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Review the steps to rename the console to 'Cloud Support Service Console'. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. This is where you start building out the ability to manage support levels. I had problem with the chart, now everything is correct. After editing the service console, you might have to edit the new profiles. Issue was with the Lightning Page Layout. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! privacy statement. I also got this error. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Ensure you set up the routing for Advanced Cases properly. But I have successfully created this service console in my playground. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Why the change of heart? It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Use Lightning Knowledge to create a knowledge base for better customer service. Sometimes it seems that the most frustrating problems have the simplest solutions. Ive always thought this was pretty cool. Well occasionally send you account related emails. Thanks a lot in advance. Hi,Oh I got it! Hyatt Place New Taipei City Xinzhuang. I can only click on the Email tab. Excellent article and with lots of information. When I made mistakes, I simply reverted to the last saved version. This is my journey- a normal kid by day- a Trailhead explorer by night. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Ensure Agents have access to Knowledge when viewing a Case. Ensure you group report results correctly. I used a new trailhead playground created exclusively for the service cloud badge. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I have enabled the knowledge user check box in the user profile. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. {!Case.OwnerFirstName}, Ursa Major Solar. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Hello Trailhead Baby! Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Its awesome once its all working. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Processes. Ensure you group report results correctly. These are instructions on the types of rules you need to make. A support process is similar - different stages apply to each process. []Safari I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. How can you update it as status field is inactive dring recording procedre? Sounds like you need, The instructions mention that agents should be able to decline requests. Below are tips and gotchas for each report / dashboard. Sounds like an easy oops! baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Thanks! Prework and Notes. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Add to Trailmix. Don't be worried if you are updating several page layouts plus the console app. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? This is a fun challenge - if you are, like me, a total Service Cloud novice. I made two dollars today! (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Ask Question Asked 2 years, 8 months ago. He laughs when I poke his nose and tries to take toys out of my hand. Some changes are done at Challenge 2. I tried 10 different possibilities. I am the Trailhead Baby! If you haven't taken the Onmi Channel module yet, now is a good time! I had figured that out in order to build the macro. Tags Good! Ensure you set up the routing for Advanced Cases properly. We recommend using a new Developer Edition (DE) to check this challenge. "I have created the Entitlement Process named "Cirrus Support Process" twice now. And of course, I just tested the challenge 4 again and I passed! Hope this solves it for you too. This is my journey- a normal kid by day- a Trailhead explorer by night. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. "Can you please help me, what am I missing? Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I hope that you feel inspired. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Modified 2 years, 1 month ago. Hi there,I am struglling with sataus update within a macro. Also, my email-to-case and email on demand are checked. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Is knowledge set up correctly on the page layout? Click the cog in the upper right hand corner. How frustrating! That is frustrating! https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Still stuck? Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. This thing is just hosed and I'm only on #2. All reactions. I am not sure whether its correct or not. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Still stuck? I even tried to create a new playground and start over (that only made things wose). and me too!! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. (I am totally stuck on a CPQ superbadge right now on the last step!). Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). What item is on your lightning Case page layout to show Entitlements? Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. At last count, there are 81 Salesforce Trailhead projects for developers. If easier, feel free to email me some screenshots- rebecca@capstorm.com. When I made mistakes, I simply reverted to the last saved version. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Ensure the Customer Contact can be tracked on Cases. I am having trouble with step 4. You will need it. Click on the category and note the "group unique name" - verify that it is Billing_Topics. I'd try this- Delete the current process. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Anyone have any idea? Why the change of heart? I'm working on the Service Cloud super badge and the error below is driving me nuts! Thanks. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Even clicked edit and save for the profile after changing console settings. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. E.g. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Very helpful, thanks for the information! hey,yes it was, i figured out after you replied. Do share more like this. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. In the worst conditions, Ursa Major panels produce ~25% of maximum power. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. to your account. +12,700 Points +300 points. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Cloudy Technical Team is correct name wise for both the record type and the process. We can't find the 'Customer Case Team' role. Could you share some details of what you have? That proved to be incorrect. When you start a create a new report, simply click to start with a clean screen. Module. Making dinner for Mom! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Hi I am getting the below error. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Thank you SO MUCH. Ensure the Macro sends an email to the customer. Go to a case- check the Status options. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Enter the billing service credentials in the custom setting. Does anybody have a moment to help? Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Thanks so much for responding. What am I missing? You, my amazing reader, get more than tips for a Salesforce Superbadge. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I have sent screen shot of my report to rebecca@capstorm.com . If you need more help, leave a comment! If you need more help, leave a comment! kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Ensure Entitlements are visible on Cases in Lightning.' Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Modified 2 years, 1 month ago. Ensure Agents have access to Knowledge when viewing a Case". Also, I've included Entitlements in the console. Sign in Confused? Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Select edit page4. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done.
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