No one would contact me over the phone. The process is anything but"efficient, ""simple, "or even clear. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. This is not the case. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. i made an account a day ago and i tried contacting them to cancel my account. Lorraine Brule I had a membership for over a year. Absolute disregard for tenants. The company left an official comment to this complaint. Regus received the letter and allowed me to cancel my agreement with them! I would not recommend thia company. Please log on to your online account and check that your phone number and email address are correct. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. If travelling as a couple do we need 2 memberships? DO NOT TRUST THESE FRAUDSTERS As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. I have enclosed the cancellation fee with this letter. And why wouldn't he, he is sub-contracted to sell office space. + Free Sample of Insurance Cancellation letter Template. Your email address will not be published. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, I havent been able to identify your account. We have tried to explain how our agreements work. As a result, your current term will end on 31st December 2022. Membership: 2.3.1. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. Michelle Spire {Contact Details}. Hi Frank, Im sorry that you feel this way. Paid for parking online and have now received parking ticket from private company. Im sorry if you felt the need to escalate this. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. Otherwise why would so many victims protest about this company? I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. Just drop in to a location of your choice whenever you need a place to work. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. Interested in a new product or service? No refund/credit if less than 10 days. This answer was rated: . Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Note- they are similar to Spirit Airlines. Be part of a vibrant coworking community with dedicated desk or hot desking options. I understand that youre disappointed, and Id like to help. So, I would like to request you to cancel my membership with you kindly. But once you are in the system - you can't do anything. Welcome. ComplaintsBoard.com is a leading complaint resolution website on the Internet. *T&Cs apply. One such way weve used before, is going through the Gourmet Society x DragonPass portal. It is clean and smart and well organised. Askcenter staff for availability and pricing. There is absolutely zero opportunity to engage with the corporate infrastructure. 2.3.2. It goes against our guidelines to offer incentives for reviews. No customer service, no support, hang up phonecalls,, no email reaction They still continue to send invoices with no one responsible to be there to answer. Try ipostal1. I was using the regus for couple years. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Regus membership gives you access to workspace in thousands of locations around the world. I have had no regrets having my office here and am committed to staying with them. Assistant Global Customer Service at Regus. Assistant Global Customer Service at Regus. This company responds to reviews on average within 3 days. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. The part that upsets me, is that we signed a contract for what we were to pay. 180 0 obj <> endobj It shows 16 British Pounds per top-up for me. Well, this may seem benign at first glance, but consider this reversal. We apologize for any inconvenience caused. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. I believe you must provide a 3-month notice (read your agreement). Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. It seems the discounted GBP payment option is no longer available payment is now US27. I would like to request you to cancel my membership with you kindly. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. You have been with us for several years and already experienced renewals. How regus allowed to get away with their hidden automatic renewal. You can only revoke a membership attached to an active class. Platinum membership includes access to an office. Copyright 2023 Community Evangelical Church. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Kind regards, No staff available for contacting on the event day. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find workspace. Are there other similar companies to regus that are less expensive or better? Orangetheory has a 30-day membership cancellation policy. You have not been charged fees for no reason, you have been charged correctly. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Please email me at lorraine.brule@regus.com with your company name and details. Lorraine Brule Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Did yours get refunded? * All prices quoted are valid at the time of application, based on 24-month contracts. Then get in touch with our team to make your next move. You should receive your refund within 30 days after your end date. Best, Lorraine Brule Global Customer Service at Regus I replied that the only solution I will accept is for the contract to be canceled and the money returned. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. If your home club is open, your best source of billing or membership information is to contact them directly . This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. I apologise if you are not completely satisfied with the service. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? I have no complaints regarding your club and the facilities. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. If your home club is closed, please contact our member services department. Let us find the workspace that`s right for you and your team. Thanks again for everything I will be happy to recommend your services! Required fields are marked *. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. If we . This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. AvenueErie Rhode Island 24975. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. I highly recommend Regus for your professional work. Can I roll any unused coworking and office days into the next month? You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. please give me my refund." I would love the opportunity to help further but havent been able to identify your account. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. It should have been very easy to secure me as an advocate for the company. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Blue membership is free and includes only the discounts. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. This should not come as a surprise to any customer. I have little to no faith that I will receive my deposit without hassle. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. We sent them proof by email confirming that we could use the machines. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. Fully equipped spaces for gatherings of any size. Does anyone know how to get the GBP payment back? We have a team of specialists available 24/7 to help you find the best solution for your business. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. According to the contract terms, the last date of my membership with you is on {the date}. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Move out, and move on. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. I look forward to receiving more information from you. The opportunity. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. Looking forward to getting your confirmation receipt. Kind regards, This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. Regus membership gives you access to workspace in thousands of locations around the world. I called their 1-800 number and someone overseas took my message. How To Write a Cancellation Letter for Membership? Global Customer Service at Regus, They auto renew your contracts without your permission. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Give your team a place to focus, thrive, and grow, while we take care of all the details. Just terrible management at Regus. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. they charged me twice and theyre being difficult.. please help. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! This comment was posted by a verified customer. Hi Shannon, Regus are not transparent with their pricing. I only know that I will go TO THE END OF THE EARTH to recoup this cost. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. Let me assure you that we most certainly do not hate our customers. myRegus asks for Credit Card as well as DragonPass in Payment Details. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Best, We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Do not use this scam company at all costs Gain trust and grow your business with customer reviews. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Overpriced, more than 10k THB additional service charge for only moving sofas into the room. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Shut it down because I didn't need it anymore. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. Horrible Customer Service and Billing Practices! From,Hedy GreeneAp. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. I am sorry if you feel this way. If you refuse to pay their bogus invoices they will send you to collections. I have now joined acquire and Regus. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. Won't be a good idea until they change their management. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces.
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