Power On the phone and call 866.488.8719 to Activate! Videos stream at DVD quality (480p). Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. conference, chat lines, and premium numbers) are not supported and may be blocked. www.EnTouch.net 281.225.1000. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Build numbers are: B06. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Required fields are marked * Before you post your comment. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. SIM Card Activation Smartphone Activation How to Keep Your Phone Number SIM Card Activation Meets the eligibility criteria for a participating providers qualifying low-income program. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. *All forms of ID must be valid and used before expiration date. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive Services with their EBB program discount of up to $50 (or for households on Tribal lands, up to $75) per month during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. MyAccount is a website which allows you to maintain your broadband internet account. Subscribers in states other than CA on the combination Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 23 GBs of data. Our terms and conditions will apply. Find your state-specific qualifying information here! Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. The Estate of Virgil Brown Jr. sued Gain Inc., a nonprofit, its insurer Arch Insurance Co., and Gain employees Darrell Davis and Dr. Leslie Smith, in . The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. 2021 ENTOUCH, ALL RIGHTS RESERVED. Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. conference, chat lines, and premium numbers) are not supported and may be blocked. You must opt-in and choose an eligible ACP service plan. Willingly making false statements to obtain the benefit or receiving multiple Lifeline benefits can result in fines, imprisonment, de-enrollment or being barred from the program. entouchwireless.com/affordable-connectivity-program/, https://www.entouchwireless.com/affordable-connectivity-program, https://www.entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/terms-of-service/, https://entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/affordable-connectivity-program/. conference, chat lines, and premium numbers) are not supported and may be blocked. Erik De La Garza / October 21, 2013. ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. International calling is enabled for direct communications between 2 people; certain numbers (e.g. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. The Lifeline benefit . Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Notice letter of participation in a qualifying state, federal or Tribal Program. Please refer to enTouch Wireless Terms of Service for more information. FIND MY STATE Qualify For Lifeline Free Phone Service Find your state-specific qualifying information here! PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Social Security benefits statement. BROADBAND DATA. Taxes and fees included with service plan pricing. Skip to content. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). But our FAQ page might already have the answer you need. Beginning December 31, 2021, EBB customers may switch their service plan at any time. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). The ACP will replace the Emergency Broadband Benefit Program, effective December 31, 2021 for new subscribers, or on March 1, 2022 for existing EBB subscribers. (Click to call functionality on mobile.) We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. OFFERS MAY VARY BY STATE and service may not be available in all areas. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. No. Now, if your build ends between B06 & B11, you will have to update your phone until it reaches version B14. Do not enter any dashes or hyphens. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. If you need any additional help contact Ting at 1-855-846-4389. EnTouch Wireless Get a free smartphone from EnTouch Wireless. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? Participates in the Food Distribution Program on Indian Reservations. An eligible household is limited to one monthly service discount and one device discount. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Our standard terms of service, including the Acceptable Use Policy, apply and are available here: https://www.entouchwireless.com/terms-of-service/. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP on March 1, 2022, if eligible. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Limited Time Offer. Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Our ACP Terms and Conditions applyin addition to any others communicated to you that are specific to your service plan. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes. Eligible customers can receive a free 5.5 inch Android smartphone, along with an enviable monthly plan. That plan will include: Unlimited minutes; Unlimited texts; 6GB of data. 2. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. For additional information about broadband speeds, including network limitations, visit https://entouchwireless.com/internet-transparency/. Social Security benefits statement. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Rates do not include taxes & fees, where applicable. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. An eligible household is limited to one monthly service discount and a single one-time device discount. Divorce decree or child support document. Access Wireless serves our community by offering free cell phones and service for qualifying customers, through a government funded program. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Lifeline is a government benefit that provides free cell phone service for eligible customers. Learn more about Lifeline and qualification. These steps will reset all network settings and remove any saved Wi-Fi Networks or Bluetooth pairings, as well as reset any app-specific data restrictions. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Your Email Address *. This review was chosen algorithmically as the most valued customer feedback. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! Copy of last year's State or Federal income tax return. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. You can apply your ACP discount to any available enTouch Wireless service plan. Why Register for MyEntouch? Divorce decree or child support document. The actual performance of an individual customer's wireless data service may vary based on reception, technology, network traffic, and a number of other factors. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Need Assistance? An eligible household is limited to one monthly service discount and a single one-time device discount. Carrier on Customer's Account *.
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