Select your preferred return option (Print returns label at home or in store options). FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. Om van de volgende voordelen te genieten. Returns via the portal are fully tracked. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. I can't see the refund on my bank statement. Click here to generate and print off your returns label and to find your nearest store. Click here to generate and print off your returns label and to find your nearest store. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone Tell us what you are returning and why :). A typical refund will take up to 14 days + your banks handling time. You dont need to remember to keep your proof of postage its all digital! See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. All rights reserved. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. You will need your order number and email/last 4 digits of your phone number. Your refund will be processed once we've received your unwanted items. A refund will then be issued by Zippay once your return has been processed. Please return unsuitable items in its original packaging. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Swim Shorts, Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Re-pack the item in its original packaging with labels and tags still attached. Your return arrives back at boohoo! There are a couple of other ways to cancel your contract with us. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. letter-spacing: 10px; If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. If this could be the case, please check your emails including spam and junk. 3. Items must be unworn and unwashed with the original labels attached. NEW - Want a fully tracked, cost effective and convenient way to send returns? Whether you're on website or app, just flip the switch! If you use the returns portal, the process for returns is as follows: Repack your items. Please return your item(s) to us after finding the fault, and remember to get in touch before All InPost lockers are accessible 24/7! Refunds will not be given if they do not comply with our returns policy. Youll need to write to us with notice of your cancellation just fill out Simply return your item(s) and reorder for a replacement. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. 3. You'll get an email once we receive your returned item. All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! Graphic Tees. them or get a refund. However, we may, in our sole discretion, offer you a longer period for returns from time to time. Were really sorry to hear that youve received an item thats not in perfect condition. Items must be unworn and unwashed with the . You'll no longer receive a delivery note in your parcel. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. You can cancel your contract here. There are a couple of other ways to cancel your contract with us. Unfortunately we don't offer an exchange facility. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. If youre a customer in the EEA, you get 14 days to cancel your contract with us. We've gone paperless! Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Boohooman Returns Portal. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. here, and a member of our team will look into it. here its as easy as With loads of styles landing each week and regular trend updates you can be sure to get the latest. You will need your order number and email/last 4 digits of your phone number. 3. 2. Just pop your items in something non see-through, sealable & waterproof. You can generate a returns label from our website, attach it to your parcel and then send it back to us. A returns charge of 2.50 per parcel will be deducted from your refund amount. 2. One of our customer service agents will be more than happy to look into this for you. By subscribing, you agree to receive marketing communications from boohoo by email. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. Securely attach the Parcel Connect label to your parcel covering the original delivery label. 1. Make sure you keep proof of postage! For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. By enabling them, you are agreeing to our. Please note, that returns will be made at your own cost. Make sure you keep proof of postage! depends on your card issuer). You will need your order number and email/last 4 digits of your phone number. Please turn it on so that you experience this sites full capabilities. Items must be returned within 28 days of receipt. weareMAN. A typical refund will take up to 14 days + your banks handling time. FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! You will need your order number and email/last 4 digits of your phone number. Your browser's Javascript functionality is turned off. Please turn it on so that you experience this sites full capabilities. You may be liable for import and pay a custom duty charge for orders over the customs threshold. This does not affect your statutory rights. Keep an eye on your return tracking. You can return using the steps above. You may be liable for import and pay a custom duty charge for orders over the customs threshold. You can unsubscribe at any point. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You've got 28 days to send something back to us from the day you receive it. Returns via the portal are fully tracked. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. We dont offer exchanges right now. All rights reserved. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. weareMAN. get the item of your choice. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. 6,240 people have already reviewed boohooMAN. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. We don't refund delivery charge for those countries listed outside of the EEA. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If you have a delivery related question or maybe you need to track your order. Items must be unworn and unwashed with the original labels attached. Jeans, We have printer-less options too if you dont have a printer! You will need your order number and email/last 4 digits of your phone number. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Jeans, 4. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. FYI 5. What should I do if I receive an incorrect or faulty item? If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). 2. To see how easy it is to collect your order see our video here. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Items must be unworn and unwashed with the original labels attached. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Post if off! Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Baggy Jeans, OUR RETURNS POLICY. Your browser's Javascript functionality is turned off. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. Copyright 2022 boohoo.com. You've got 28 days to send something back to us from the day you receive it. Refunds will not be given if they do not comply with our returns policy. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You've got 28 days to send something back to us from the day you receive it. Once our checks are complete well refund your credit/debit card. APP EXCLUSIVE - 25% OFF ALMOST EVERYTHING!*. Returns are FREE for premier customers. Just pop your items in something non see-through, sealable & waterproof. Youll find these alternative methods 3. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. You can unsubscribe at any point. Keep your certificate of postage safe as you will need this as your proof of return. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. It takes up to 24 hours from your return being processed by us for your invoice to be updated. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. Log onto your Portal here . Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Please return unsuitable items in its original packaging. Your return arrives back at boohooMAN! UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Returns via the portal are fully tracked. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. This does not affect your statutory rights. You'll no longer receive a shipping note in your parcel. To experience the full world of Boohoo, please enable these or check whether another program is Once you have processed your return in the portal you're ready to post it off! 1. See our, On dirait bien que vous nous rendez visite sur. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Quadpay for the items that you have returned. Hoodies, If youre a customer in the EEA, you get 14 days to cancel your contract with us. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. Login to our returns portal. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. 4. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. Find out how to return 3. Select your preferred return option (Print returns label at home or in store options). You can unsubscribe at any point. Items must be unworn, unwashed and unused with the original labels still attached. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. One of our customer service agents will be more than happy to look into this for you. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Once you have processed your return in the portal you're ready to post it off. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. There is no returns label in my parcel, how do I return? OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! If youre a customer in the EEA, you have 28 days to cancel your contract with us. Repack your items. If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund. By enabling them, you are agreeing to our. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. You will need your order number and email/last 4 digits of your phone number. The funds should appear on your bank statement within 3-5 working days (how long Ive paid with Klarna How do returns & refunds work? 3 Select your preferred return option Print returns label at home or in store options. A returns charge of 2.50 per parcel will be deducted from your refund amount. Items must be unworn and unwashed with the original labels attached. Returns via the portal are fully tracked. With Klarna, Clearpay, Laybuy & Zip! Locations include supermarkets, petrol forecourts and train stations. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. If you have a shipping related question or maybe you need to track your order. Unfortunately we cannot accept returns after this time. Repack your items (These need to be unworn/unwashed/unused and with original tags). With just one click you can reduce the energy used by this website. See our, On dirait bien que vous nous rendez visite sur. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. Items must be returned within 28 days of receipt. If you are a customer in the European Economic Area (EEA), you have 28 days to return your item(s) after receiving your order. If your items dont make it back to us, youll need to open a dispute with the carrier. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. If your items dont make it back to us, youll need to open a dispute with the carrier. This does not affect your statutory rights. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Once our checks are complete well below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. There is no returns label in my parcel, how do I return? You dont need to remember to keep your proof of postage its all digital! There is no returns label in my parcel, how do I return? item of your order). 4. If your items dont make it back to us, youll need to open a dispute with the carrier. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. #betheMAN. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Make sure you keep your proof of postage! Confirmation; Please complete the required fields to help us retrieve your order details . You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Tell us what you are returning and why :). You'll get an email once we receive your returned item. We've gone paperless! If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. We don't refund delivery charge for those countries listed outside of the EEA. You don't need to remember to keep your proof of postage - it's all digital!
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