An FCC may be applied to new bookings or it can be applied to a Princess Cruise that you've already booked as long as it departs before December 31, 2021. Should I think our cruise is a go or not? They removed my Vancouver to Her nolulu. To make a refund request please e-mail our contact center. If you want to receive all your money back with no penalty, you must cancel your Princess cruise ship reservation at least 60-to-120 days before your departure date. For UK Guests: Please note any FCCs issued for the cancellation of a cruise booking by Princess Cruises after 1 July 2021 are not covered by ABTA's scheme of financial protection, although any booking made using the FCC will be protected up to the amount of the refund due on the original booking. Princess Cruises ; Princess Casino Booking Cancellation - Question about Feeds, FCC, Vacation Protection, etc . Princess may sometimes also elect to award a good-will FCC, or bonus FCC. Sorry, my bad, I meant Grand and not Crown. This was a replacement cruise for a cruise that I can't even remember anymore! Vaccinated cruises are available to those who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the sailing day (not counting embarkation day) and have proof of vaccination. Emergency Medical Evacuation/Repatriation: Up to $50,000 ($75,000 with the Platinum Plan) in the event your medical condition requires emergency medical transportation to an appropriate medical facility or in the event of your death, provides coverage to transport your mortal remains. Additional information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the company's website at princess.com. I have bookmarked your post so I can reply once I see something; could be many months from now!. See what you need to do before and while you sail to stay healthy at sea. In my case (I think I mentioned above, but here it is again): I had paid a non-refundable deposit of $200 about a year prior for our Feb 2022 cruise plus EZ-Fare , and bought PVP Platinum insurance in June. Future Cruise Deposits cannot be added to a booking after the booking has been paid in full and may not be combinable with other promotional offers. The ship's Europe schedule will begin with a 12 . I was told by my TA that that amount would be issued within a few months as a Princess FCC to be used by the end of 2023. Option one is a 100% Future Cruise Credit (FCC), which can be used on a future cruise that departs by December 31, 2024. (10:51 a.m. EST) -- Princess Cruises has canceled additional sailings aboard two of its vessels, postponing their restarts until the spring of 2022. Princess Vacation Protection Platinum To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Platinum. Because the only concern you should have on vacation is how to get the most from your time away. For sailings departing on or after November 1, 2021, Princess Cruises' Cruise With Confidence program no longer applies, and refunds will be given according to the above schedule. Princess offers a very standard cruise line model when it comes to the included elements. In the event any guest believes any cancellation fees have been applied in error, they should contact us. Fortunately that was was rebooked but where's my air?? They have each received any money owed back on their credit cards already, for excursions and specialty dining. Prepaid excursions canceled onboard before the cutoff date will be refunded as onboard credit to the main person on the booking, regardless of who actually paid for the excursion. Cruise with Confidence is 30+ days prior to sailing, and needs someone to be Covid Positive within 30 Days? Instead there's some other cruises that I was watching. The Diamond Princess is 115,875 gross tons and has a guest capacity of 2,670 at double occupancy, along with 1,100 crew members. Senior Editor, News and Features. To apply more or if you prefer not to use your FCC, please call our Contact Center. Open Mon-Fri 7am to 10pm, Sat-Sun 8am to 8pm, U.S. Central Time . I thought I read somewhere it was only until April 2022 to book something. Q: Am I protected by my Princess Vacation Protection plan if my mother, who is not traveling with me, develops pneumonia and I have to cancel my trip to care for her?A: Yes! Thats why we offer Princess Vacation Protection (PVP), which provides a cancellation fee waiver1 plus travel insurance benefits2 and 24-hour worldwide CareFree Travel Assistance3. Sorry it I used the wrong terminology for Princess when I said CwC instead of Book with Confidence. Baggage Delay: Up to $500 if your luggage is delayed during travel. Princess Cruises has extended its Book with Confidence policy to summer 2022 sailings, including all cruises departing through September 30, 2022, for all bookings made by March 2, 2022. Sickness Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become sick while traveling. If I have used my Princess Cruises Gift Card to pay for my cruise and opted for a refund, how can I receive it? Remember I cannot confirm the date I was told (above) of December 2023; I only have my TA's word for that. They are not available to be used to the offset the cost of any other booking component and cannot be used for satisfying the deposit. Its now easier than ever to use your Future Cruise Credit (FCC)! We are hoping they will let us move it 5 days to 1/5/23, but no joy yet. Other items purchased prior to the start of your cruise will also be refunded. By Bottom line, based on my experience last week, if your cruise is coming up soon and you are hoping not to lose the cost of your PVP coverage, be sure to cancel before 30 days at this time. I really did think that they would be working something out with Australia based on other reports I've read in the news media. The Princess Cruises cancellation policy has revised its final payment dates for cruises departing up to October 15, 2020. List says Royal- Alaska. It helps to understand the differences between these, as you get them for different reasons and they can be used for different items. I read this weekend about people onboard the Majestic last week where everything started out great, but many started coughing, sneezing, clearing their throats, and feeling quite run down shortly after returning from their second port, no matter how careful they had been. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California. Here's why I don't regret blowing the budget, 10 tips for getting the best cruise shore excursion values, What happens if you miss your cruise ship. ALL RIGHTS RESERVED. Princess Vacation Protection is not in effect until the plan cost has been paid to Princess in addition to any required cruise deposits or payments. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Q: What if my condition did change prior to purchasing Princess Vacation Protection?A: Rest assured, emergency evacuation benefits are still provided in the event of a medical emergency. Q: What happens if I test positive for COVID-19 and need to cancel the day before my cruise? Sign it in a few clicks. Princess Cruises had a mask mandate in place for cruises of 10 days or longer, but this has now been extended to include all cruises of any length. Alternatively, guests can choose to receive $100 of onboard credit along with accepting a 100% future cruise credit that can be used to book another Princess cruise that departs by December 31, 2023. We pride ourselves on providing guests with great service. As of right now they have the Coral, Grand and the Majestic in Australia later this year. Captains Circle members who have achieved Ruby, Platinum or Elite status who elect to purchase Standard PVP automatically receive a complimentary upgrade to PVP Platinum; well pay the difference in plan cost on your behalf. Help protect in the event of unforeseen illness, including COVID-19, trip delays, baggage issues and more. I thought there was a new number for us to call! There are charges for drinks, excursions, and some onboard activities. Youll get everything youve paid back, either as a refund or FCC? Guests understand that they have no right to obtain a bonus FCC in any situation and such bonus FCCs are good-will gestures only and have no cash value and cannot be returned or refunded. That was my biggest concern since I figured we might not be able to use an FCC, especially if it expired the end of 2022. One major reason I bought Princess' insurance for this trip was the CFAR reason provision, which I snipped and included here. These cover the transatlantic voyage from the U.S. to Denmark, Baltic sailings, and return transatlantic voyage from Europe. Im not even hopeful of that. Princess is always telling us to book early for the best prices. As of today, which is only about 2 weeks after canceling, I do not see that Princess FCC on my record. We're travelling with Princess and I'm disappointed. I canceled my 28Feb2022 cruise 62 days prior. Link to post Share on other sites. So, what happens when you book a Princess cruise and have to cancel it? A: Like with any illness diagnosed and treated by a medical professional, if you test positive for COVID-19 after purchasing the plan, you will be eligible to receive a refund to your original form of payment. Princess Cruises has become the latest cruise line to update its Cruise with Confidence policy. Hmmm, No paperwork yet but if its cruise with confidencethe insurance was not used. Amount of onboard credit varies by cruise length to which the deposit is applied. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. FCCs issued by Princess Cruises may only be used on a Princess Cruise booking. Now every single dollar I paid has been refunded either as FCC or as a credit card refund. In total, 18 itineraries are canceled, including those that can be combined into longer sailings. Future Cruise Deposits must be used within two years from the date of purchase or the deposit amount will be refunded to the original form of payment. It would be nice if they moved it into 2023 since we always cruise in Feb or Mar so having it expire in Dec does us no good. CC Help Jenn All I want is for it to be moved 5 days until 1/5/23. Enjoy up to 35% off Cruise Fares + 7 Princess Perks Princess Perks include up to $150 onboard spending per person (all four guests in a stateroom), Drink Package, MedallionNet Wi-Fi, Premium Dessert Package, Fitness Package (2 classes), Medallion Wearable shipping, Crew Appreciation + $100 Deposits. Draw your signature, type it, upload its image, or use your mobile device as a signature pad. CRUISE HIVE LTD 2008-2023. You will be able to leave a comment after signing in, By We canceled our Feb 3 Grand Princess cruise out of LA last Monday, which was 31 days out.. We had the option of using our Platinum PVP insurance and getting the final payment money returned to our credit card, but we would lose the cost of the insurance. In no situation shall a guest be entitled to a refund greater than the refund amount retained by Princess Cruises. The cruises would also be offered not with the Diamond Princess, but with Discovery Princess or Crown Princess. I hope to never have to deal with a cancellation again. Every cruise line calls it something different! If you need to book a cruise and you are waiting for your Future Cruise Credit to beapplied to your account, please call the Contact Center. Now to deal with the refundable part back to my Princess Gift Cards. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. If an FCC has been applied as a form of payment, Princess will first deduct any imposed cancellation fee from such FCC before assessing cancellation fees on other forms of payment. Instead, these cruises receive a reduced deposit of 5% of cruise fare and a 3% discount off the cruise fare. They could have waited longer than we could, but also decided to cancel, as they originally thought they must cancel at 30 days and wanted to be sure. If you need to cancel for any reason not listed in the plan, under the Any Reason Cancellation Enhancement feature, youll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan. You can also apply Onboard Credit toward your specialty dining reservation pre-cruise using Dine My Way in the MedallionClass app. You dont need to take any action to receive the default compensation offer. Even if they are not traveling with you, if someone in your immediate family is diagnosed and treated for an illness, you may request a refund to the original form of payment. I would hope FCC would be for what I paid for original cruise. Azamara Quest. Princess Cruises is an American cruise line owned by Carnival Corporation & plc. Travelers who haven't yet made their final payments are eligible to receive full refunds to their original form of payment. I was at the 50% cancellation fee date, so that means half of my refund would be in FCC's and the other half back on my credit card. Trip Interruption: Up to 150% total trip cost reimbursement formissed, prepaid cruise arrangements and/or the cost of one-way airfare if you must start your vacation late or need to come home early due to illness, injury and more. And, now I see Australia is lifting their ban on cruise ships next month. Now it has been canceled. Holland America On top of the Alaska, Europe and Canada/New England cruise cancellations, the line's Amsterdam. Baggage/Personal Effects: Up to $1,500 ($3,000 with the Platinum plan) if your stuff is lost, stolen or damaged. I hope my TA is correct and I will see a FCC for the insurance and the deposit for my canceled Feb 2022 cruise; even sweeter if the expiration for the FCC is December 2023. Got it thanks, we did decide to cancel and rebook using CwC. Excursions involving hotel accommodations, flights and private vehicles must be made at least 30 days prior to sailing. LauraS Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.princess.com/plan/cruise-with-confidence/cruise-health/frequently-asked-questions/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. These may include different deposit amounts, different payment and cancellation conditions including non-refundable deposits and fares. The cruise line canceled California and Mexico sailings on its Ruby Princess ship as well as Caribbean sailings on the Caribbean Princess through Aug. 21. WE will let the FCC sort itself out. If a guest selects an FCC and then requests a refund as set forth herein, the guest will not be entitled to any other compensation/credit. (Photo by Ashley Kosciolek/The Points Guy) For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. The cancellations for the two vessels come during a busy time for Princess Cruises, which is still gradually bringing its fleet fully back to service. . I was on the Diamond in Nov on a cruise tour. We cancelled just outside the 30 day requirement usingcruise with confidence vs our Princess insurance. Guests who choose to transfer their booking to one of the replacement voyages will have $100 onboard spending money per person, and the added benefit of knowing their current cruise fare will be protected.
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