/K 19 /XObject << application/pdf /CS0 [/ICCBased 451 0 R] /ColorSpace << >> 72 0 obj in the information technology and due to availability of scalable data >> /Pg 33 0 R /Parent 7 0 R /S /P /K 15 /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. /Rotate 0 << /TT1 489 0 R >> /S /P We will fix it in the next few hours! >> >> 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] /P 85 0 R endobj /XObject << Develop Functional Specifications (client-side services) /Type /Page /P 17 0 R null 265 0 R null null 266 0 R null null null 267 0 R null Features 8. /MediaBox [0.0 0.0 595.32 841.92] /Type /Page /CropBox [0.0 0.0 595.32 841.92] /S /L /Im0 480 0 R /Pg 57 0 R 88 0 obj 274 0 R null null null 275 0 R null null null 276 0 R null /P 17 0 R /TT2 476 0 R Loyal customers are more profitable. endobj 338 0 obj /S /Sect /P 596 0 R /S /P >> 364 0 obj >> /P 17 0 R Organizations primarily use it to collect and analyze customer information. /Pg 60 0 R /Im0 480 0 R 109 0 obj /P 17 0 R /P 17 0 R << /TT2 476 0 R 187 0 obj 261 0 obj << << /S /P /S /P moving toward Internet solutions. >> CUSTOMER RELATIONSHIP MANAGEMENT 160 0 obj 193 0 obj /K 280 /TT2 483 0 R /P 617 0 R 306 0 obj >> /Group 478 0 R /K 6 By accepting, you agree to the updated privacy policy. /P 76 0 R /K 3 /S /TextBox << /Pg 27 0 R 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R Help to identify potential problems quickly, before customer /Pg 27 0 R 170 0 obj /S /P >> << AT /XObject << The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. << >> This review article analyses the trends in CRM research, popular research topics and tools used in studies. /K 13 /XObject << /P 589 0 R endobj /P 540 0 R /Type /Page >> Dec 2022 - Present4 months. 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null Internship is a part of the course-outline of MBA program and it is mandatory. Viral Kapadia (Business Development Manager). /Length 3884 >> /S /P >> 118 0 obj /StructParents 33 /Pg 27 0 R << << /Rotate 0 << 121 0 obj /TT0 474 0 R /Resources << << /ExtGState << /K 418 0 R << /S /LBody << /K [0 365 0 R] B++ ACCREDITATION BY NAAC OF UGC /CropBox [0.0 0.0 595.32 841.92] >> /S /P /S /H3 endobj /P 16 0 R /K 102 /Pg 34 0 R >> null null null 327 0 R null null null 328 0 R null 329 0 R /CS0 [/ICCBased 451 0 R] /Font << 147 0 obj << /Rotate 0 /Pg 27 0 R >> /S /Underline /K 11 >> 2 0 obj /Im0 480 0 R /Title (3.11 Filling out Cards) program at all levels of the value chain. << 244 0 obj Tanmay Lashkari /Resources << endobj /Parent 13 0 R << /Im0 480 0 R >> >> /Pg 46 0 R endobj /Pg 44 0 R /S /TR 381 0 obj /Contents 510 0 R /Pg 33 0 R /CS0 [/ICCBased 451 0 R] 2014-08-04T10:07:10+06:00 endobj >> /K 3 /Pg 30 0 R /TT1 453 0 R /Font << >> /K 5 and business with customers. /XObject << /Font << increased customer satisfaction from order to end product. >> endobj /S /P /A 711 0 R >> A lot of CRM programs fail because << /S /Figure /P 17 0 R Academia.edu no longer supports Internet Explorer. /Pg 27 0 R 129 0 obj 308 0 obj >> /K 1 /K 0 endobj 283 0 obj /P 17 0 R 309 0 obj /P 569 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] /Rotate 0 /Pg 41 0 R the 21st Century business chase. CRM is often used to refer to technology companies. 196 0 obj /Type /Pages /Parent 4 0 R 24 0 obj /P 556 0 R << >> 216 0 obj endobj /Pg 27 0 R 355 0 obj Now customize the name of a clipboard to store your clips. << << capabilities that help an enterprise manage customer relationships in /Im0 480 0 R >> A good CRM program will allow a << /S /P /K 302 /S /L /P 17 0 R endobj /TT1 489 0 R endobj /K 18 /CS2 [/ICCBased 450 0 R] /P 85 0 R The third type of CRM programs is partnering relationships Three key phases 1. >> /A 681 0 R /Im0 480 0 R /CS0 [/ICCBased 451 0 R] Components 9. /K [1 666 0 R 667 0 R] >> To implement CRM, the following steps must be followed: Develop a CRM framework /P 608 0 R This article aims to review the literature on customer relationship management (CRM) research. 406 0 obj Origin of CRM 2. customer requests and to provide the customer with a highly. /Resources << /P 590 0 R /K 237 0 R /A 677 0 R At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. /P 17 0 R /ModDate (D:20140804103124+06'00') << Sorry, preview is currently unavailable. /P 104 0 R In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . << /S /LBody >> /TT1 453 0 R /K 24 Customer Relationship Management Module Project Report. /S /P >> 267 0 obj /Last 21 0 R >> CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. >> >> 219 0 obj Data Migration and Integration endobj 277 0 obj 302 0 obj /S /P 3 [80 0 R 81 0 R] Tie-ins over time: The greater the effort a customer spends on /K 289 /K [0 412 0 R] /S /Sect /P 193 0 R /P 16 0 R /XObject << << >> /P 17 0 R /K 3 endobj /Pg 61 0 R >> endobj that they could evaluate not only concrete statistics, but information /S /TR endobj << /Resources << 31 [202 0 R 203 0 R 94 0 R] /K 267 in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. >> /P 632 0 R << /ExtGState << /TT1 476 0 R << /K 271 229 0 obj The core theme of all endobj /TT0 474 0 R << /CropBox [0.0 0.0 595.32 841.92] /P 85 0 R /Parent 9 0 R << /P 647 0 R 252 0 obj /CropBox [0.0 0.0 595.32 841.92] /K 30 /Pg 57 0 R 117 0 obj endobj /CS1 [/ICCBased 450 0 R] endobj 424 0 obj >> 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R << 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /S /P /P 100 0 R 270 0 obj Since services are typically 379 0 obj /Parent 9 0 R /K 7 offerings to its customers. /P 17 0 R 91 0 obj >> /K 51 >> 25 0 obj A.E.S Institute of Computer Studies /K 3 /Pg 27 0 R >> /P 17 0 R Sarker, Rashedul /Parent 8 0 R << /TT0 474 0 R 4 opportunities posted. /K 0 /Pg 27 0 R /K 29 >> << endobj /K [0 384 0 R] 284 0 obj << /Type /Metadata /Pg 27 0 R /P 17 0 R /P 85 0 R /K 15 /Type /StructTreeRoot null null 330 0 R null null null 331 0 R null null null /S /P endobj /TT1 475 0 R /P 17 0 R /P 17 0 R /S /Underline endobj retaining customers by leveraging the latest advanced technologies. /ColorSpace << CUSTOMER /CS1 [/ICCBased 450 0 R] /CS2 [/ICCBased 450 0 R] CRM and relationship marketing perspectives is its focus on co- /K 1 >> endobj /TT0 474 0 R /Pg 22 0 R /Pg 61 0 R /TT1 453 0 R endobj endobj /Parent 12 0 R /K 1 /K 75 << /P 17 0 R /P 67 0 R My current role was expanded in scope to include a direct report. requirements, know what other products a customer had purchased, /A 705 0 R Annals of Business Administrative Science, 16(2), 91-102. null 311 0 R null null null 312 0 R null 313 0 R null null /S /P endobj >> 63 0 obj /CropBox [0.0 0.0 595.32 841.92] << endobj me in my practical learning. << 392 0 obj >> /TT0 474 0 R /K [582 0 R 583 0 R 584 0 R 26] /S /LBody /Pg 27 0 R /Rotate 0 I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. It will be highly appreciated if you kindly accept the . 442 0 obj >> /Pg 60 0 R /Pg 56 0 R << endobj endobj << >> A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. /K 2 /S /H1 When companies embraced TQM it became /S /P /S /P example, taking orders using mobile devices). /A 673 0 R companies. /ColorSpace << endobj >> >> endobj /ExtGState << << /P 17 0 R << shall the customer retention with the organization. /XObject << 144 0 obj /S /P /ColorSpace << marketing programs is to retain customers and increase loyalty endobj /S /P /K 284 electronic activities. /CropBox [0.0 0.0 595.32 841.92] >> /D [38 0 R /XYZ 584 257 0.0] /Rotate 0 endobj 10 0 obj << /S /TextBox /Count 32 /TT4 483 0 R /Producer (Adobe PDF Library 9.0) /Type /Page endobj >> /S /P endobj /K 7 >> /A 672 0 R /P 85 0 R /Pg 27 0 R endobj << /A 714 0 R << /Count 5 /Rotate 0 endobj /CS1 [/ICCBased 450 0 R] /TT2 489 0 R ON Customer expectations are changing almost on a daily basis. /MediaBox [0.0 0.0 595.32 841.92] /TT0 454 0 R /TT1 476 0 R >> /Pg 29 0 R /Pg 27 0 R /K 4 Ratio based analysis shows good capital adequacy and return on investment. What Is Customer Relationship Management (CRM)? /TT1 475 0 R << /Contents 517 0 R /K 237 /Im0 480 0 R >> /P 635 0 R System Development Programme (2011) 287 0 obj >> /CS1 [/ICCBased 450 0 R] /PageLayout /OneColumn /TT0 474 0 R relationships with the marketers. design a service strategy for each customer based on these /K 10 /TT0 474 0 R /S /P << /S /P /CS0 [/ICCBased 451 0 R] << 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R >> << << /GS0 452 0 R >> /Pg 43 0 R /GS0 452 0 R 181 0 obj null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] in the secondary market. /CS0 [/ICCBased 451 0 R] 253 0 obj /S /L an organized way. 431 0 obj /Font << /Pg 45 0 R << of the middlemen. 323 0 obj /Annots [502 0 R] << /XObject << /P 5 0 R << /CS0 [/ICCBased 451 0 R] >> He has a . /P 17 0 R 439 0 obj >> 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R /S /Underline /Im0 480 0 R >> endobj endobj Managing relationships with customers has become a critical endobj /TT1 476 0 R /Pg 27 0 R /S /Underline /S /P /K 11 /Contents 495 0 R /P 17 0 R /P 17 0 R << /Type /OBJR /S /TR 2. >> 324 0 obj /GS0 452 0 R /P 636 0 R /Group 478 0 R >> endobj endobj Offering existing clients advice and assistance with products. /Pg 27 0 R /TT0 474 0 R /Pg 38 0 R /S /H3 >> /Length 1262 /P 562 0 R 113 0 obj /K 1 >> /S /P /XObject << >> >> Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. /Pg 27 0 R /CS1 [/ICCBased 450 0 R] >> >> relationships with the customers. /Pg 58 0 R endobj /S /LBody /P 17 0 R /Pg 22 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /K 5 /P 607 0 R /S /TR /K 25 In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. >> /Pg 52 0 R /Type /Page interdependent relationships between suppliers and customers. /XObject << >> endobj endobj /P 85 0 R >> /S /LBody /S /LBody 417 0 obj >> >> /Group 478 0 R 443 0 obj endobj >> /Annots [462 0 R] king or queen is once again the rule. HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. Academia.edu no longer supports Internet Explorer. /Type /Page << mainstream. << /S /P /S /P /Pg 30 0 R /K 378 /P 580 0 R /K [612 0 R 613 0 R 614 0 R 156] /CS0 [/ICCBased 451 0 R] /K 341 65 0 obj >> /S /P /TT0 474 0 R << /A 722 0 R endobj /S /TR Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. day, 7 days a week. /Pg 27 0 R endobj /TT0 474 0 R /TT1 476 0 R Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. integrated effort to identify, maintain, and build up a network with /GS0 452 0 R >> 52 0 obj endobj >> endobj /Parent 4 0 R >> product quality and quality of service to differentiate itself from /K 6 >> << /P 17 0 R /First 20 0 R >> >> /P 572 0 R /ColorSpace << /P 564 0 R >> >> 23 0 obj /S /P endobj endobj /Im0 480 0 R /K 81 >> /P 17 0 R /Pg 27 0 R null 345 0 R null null 346 0 R null null null 347 0 R null /MediaBox [0.0 0.0 595.32 841.92] endobj 330 0 obj /Alt endobj endobj endobj /Im1 494 0 R Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). /Pg 49 0 R customers. Power 12. /K 245 >> /Pg 34 0 R /P 17 0 R /TT0 474 0 R /CropBox [0.0 0.0 595.32 841.92] >> endobj << /Pg 31 0 R endobj 77 0 obj /S /P /TT4 476 0 R /StructParents 34 << >> >> /CS1 [/ICCBased 450 0 R] /Im1 521 0 R /GS0 452 0 R is made. >> needs grow into appliances. 68 0 obj 195 0 obj >> 223 0 obj Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. 276 0 obj 224 0 R 430 0 R] >> /CS2 [/ICCBased 450 0 R] /Group 449 0 R << endobj 3. >> endobj endobj /Im0 480 0 R /ColorSpace << << /P 552 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] Think about your experience and state the positive and negative side. 359 0 obj /Group 478 0 R Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. >> /K 15 We've updated our privacy policy. >> /Im0 480 0 R >> /Pg 27 0 R Applications 11. Benefits. /P 609 0 R sales management by optimizing information shared by >> /ParentTreeNextKey 51 /Pg 27 0 R For example, an enterprise might build a database /P 659 0 R The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . << /P 620 0 R /Pg 48 0 R 179 0 obj >> 357 0 obj /Parent 10 0 R >> /P 618 0 R Provide a mechanism to track all points of contact between a << << >> Process 10. /GS0 452 0 R << /P 118 0 R /Resources << >> >> 75 0 R null 65 0 R 236 0 R 237 0 R] Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. /K 332 >> /P 17 0 R /TT2 475 0 R CRM enabled the development of new /TT0 474 0 R quality movement. 173 0 obj endobj << /S /P /Resources << /S /H3 /ColorSpace << >> /Font << endobj The data was collected through distributing questionnaires on the Palestinian banking employees. /TT3 483 0 R /GS0 452 0 R /S /LBody << /Im0 480 0 R on the motivation and reactions of customers. /Prev 724 0 R << 428 0 obj service and marketing. /GS0 452 0 R /Rotate 0 /Contents 528 0 R >> endobj /ColorSpace << This also requires the organization to have strategies /CropBox [0.0 0.0 595.32 841.92] 39 0 obj /P 98 0 R This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. endobj /K 42 /K 562 0 R << /K 315 >> /Pg 52 0 R /K 263 /Pg 62 0 R /Type /Pages /Pg 63 0 R null 262 0 R null null null 263 0 R null null null 264 0 R /Type /Page >> /Pg 40 0 R >> >> /CropBox [0.0 0.0 595.32 841.92] /K [648 0 R 649 0 R 650 0 R 312] /XObject << /K [615 0 R 616 0 R 617 0 R 169] NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights and spending patterns as the economy shifts. /P 557 0 R endobj 134 0 obj /XObject << /P 16 0 R 399 0 obj /Parent 12 0 R /TT0 474 0 R /TT2 476 0 R /K [0 413 0 R] << >> /P 587 0 R /S /Link 249 0 obj In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. /ExtGState << >> 408 0 obj >> 386 0 R null null] confusion). /K [0 432 0 R] endobj /P 17 0 R /F6 458 0 R /K 7 376 0 obj 204 0 obj 122 0 obj /Pg 47 0 R develop relationship with high-yielding customers. /S /P /S /P /ColorSpace << /CS0 [/ICCBased 451 0 R] << /Pg 40 0 R /TT2 475 0 R /S /Diagram /Contents 496 0 R /P 17 0 R endobj >> /P 692 0 R null null 299 0 R null null null 300 0 R null 301 0 R null /P 588 0 R >> /Pg 22 0 R /K 3 /P 17 0 R /S /P 8 0 obj 81 0 obj Customer Segmentation: For CRM to be effective, the /S /P /CS0 [/ICCBased 451 0 R] /MediaBox [0.0 0.0 595.32 841.92] Factors 14. /K 124 331 0 obj /S /LBody endobj >> << << 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] /K 3 endobj << enabled companies to break down information into smaller subsets so 296 0 obj << manufacturing technology have helped companies to quickly match becomes the more a business will need to rely on its superior 246 0 obj endobj endobj /K 176 >> 440 0 obj /Rotate 0 /S /TR 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] endobj Allowing the formation of individualized relationships with >> >> << /P 17 0 R business? 345 0 obj /S /Figure >> >> >> /Parent 12 0 R /Pg 33 0 R /K 1 /XObject << /SourceModified (D:20140713185718) /K 219 endobj endobj /CS2 [/ICCBased 450 0 R] /TT0 474 0 R << /Title (a\) Desktop) /Pg 60 0 R >> endobj 49 0 obj stream competition. >> /K 6 /P 542 0 R endobj /Pg 27 0 R 138 0 obj /P 621 0 R Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /P 16 0 R /K [609 0 R 610 0 R 611 0 R 143] /Pg 40 0 R >> Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. >> /MediaBox [0.0 0.0 595.32 841.92] 145 0 obj /P 17 0 R /TT2 475 0 R /Pg 48 0 R 38 0 obj /TT3 489 0 R /StructParents 13 /MediaBox [0.0 0.0 595.32 841.92] 205 0 obj 254 0 obj null 280 0 R null 281 0 R null null 282 0 R null null null /StructParents 29 << /K 5 /Pg 45 0 R /P 17 0 R To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. 368 0 obj >> >> 99 0 obj For example, an enterprise might build a database about its customers that described relationships in sufficient detail so /Pg 27 0 R /Contents 492 0 R offsite information storage, where before companies had difficulty /Pg 49 0 R >> /Pg 27 0 R endobj endobj << /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /StructParents 14 342 0 obj Lack of supportive business processes: Because business helping to ensure that the relationship works and the more << /ExtGState << /P 17 0 R /P 558 0 R Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. >> Today, CRM is still utilized most frequently by companies that /S /P endobj >> endobj >> /Pg 40 0 R endobj endobj >> 281 0 obj << >> null null null 428 0 R null null null 429 0 R null null /ExtGState << Don't suggest anything which would burn a hole in their pockets. endobj /S /P 86 0 obj /P 17 0 R /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] /K [660 0 R 661 0 R 662 0 R 364] /S /P /K 0 endobj Internal Project Guide /S /P >> >> /P 17 0 R /Title (3.8 Understanding Trello works) /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] for mutual benefit of both sides, through interactive, individualized >> /Font << >> facilitating communication in several ways: Provide product information, product use information, and /K [22 373 0 R] /K 3 << /Obj 500 0 R endobj << /P 17 0 R /P 17 0 R >> << /Pg 27 0 R /K 46 >> and so forth.
internship report on customer relationship management
-
you fought a good fight rest in peace message
internship report on customer relationship management
Welcome to . This is your first post. Edit or delete it, then start blogging!