By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. . - Easy fix. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Include an image for extra impact. This scooter is giving a E3 Error code and the manual simply states to replace the console. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. I have had it for over a month now and have had zero problems with it. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. An awesome member of our community made this guide. Power on your scooter and take it for a test drive. When you plug your charger into the wall, the indicator light will turn green. When you connect the charger to the hoverboard it will turn red to let you know it is charging. For example, only standing with one foot on your hoverboard can cause some models to beep. Please Note, some electric scooters share error codes. Grab the new battery pack and ensure that your are installing the battery pack correctly. 0000003486 00000 n If that doesn't work, email support. Step 6 Install the battery pack. . It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). This is telling you the charger is working. will respond to the email but the response itself is not helpful). Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Turn the key or power switch on and engage the throttle all of the way. It is not managed by iFixit staff. *You may need to perform a recalibration up to three times to fix your issue. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. If your Gotrax hoverboard will not turn back on you are experiencing an issue. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Scooter is in the dumpster. This is telling you the charger is working. Problem is from inside the tire assembly. GOTRAX - F5 Electric Bike . GoTrax V2 Not Working. Kid really loved the speedometer and the cruise control feature! TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. We check over 250 million products every day for the best prices. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Of course, you could also have an issue with your battery. Create an account to follow your favorite communities and start taking part in conversations. Doesn't matter if the battery is charged or not. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Can't get the scooter to start. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. If your charger does not turn green when you plug it in, your problem may lie in your charger. It sounds like a bad battery but checking the connections is the first step. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Max speed: 7.5 MPH. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Entice customers to sign up for your mailing list with discounts or exclusive offers. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Returned the v2 and are now trying a m360 instead /crosses fingers. 0000002509 00000 n GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Recommended rider age . Once you ensure the position is correct, gently slide the pack into the tiller. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. When the battery is fully charged it will change from red to green. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . How to restore default settings on GOTRAX GXL V2. It's a 36V 6 Ah battery that offers higher performance. - Very dangerous as you can be cruising along and the motor completely shuts off. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. The motor does make some noise when first accelerating but goes away. E10, E11, E12 - Contact GOTRAX Customer Support. Easy Fix but time consuming. Jan 7, 2020 Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Post adapter arcing when plugged in. 3. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Tip: Try to lift as straight as possible out of the tiller. 0000003099 00000 n Now i have error code 30! All electric scooter have a fuse or a circuit breaker. GoTrax - GMAX Electric Scooter. Free standard shipping with $35 orders. Back wheel cover scraping tire. Need help troubleshooting a scooter issue? I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. You may need a replacement battery if your current one is faulty or has sustained physical damage. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Even if just pressing for a second - Kind of scary actually. 0000017087 00000 n Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Please contact our customer service team if you are experiencing problems or need more detailed information. Listen or look back to see if the rear wheel is slowly spinning. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. I also have a V1 and no issues. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Can you please tell us how we can improve this article? Now you are finished and ready to test your work. %PDF-1.4 % Take care of your ride so it can take care of you. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. 0000000016 00000 n Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Save my name, email, and website in this browser for the next time I comment. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Brand new battery not holding charge. There is no doubt that hoverboards are a popular and fun way to get around. You feel the scooter lose power and your inertia throws you forward. . 0000002873 00000 n If the scooter is off but still takes off, this means that the control box is damaged. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. For example, only standing with one foot on your hoverboard can cause some models to beep. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. I absolutely love this scooter. Shop safe on GOTRAX Official website. I was super encouraged as the handle bar looks a little different from the original version I received, better. I cant find anyone who sells them including the gotrax website, acisneros0873 - Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Here is a link to find the manual for your Gotrax hoverboard. Range: 4 miles (est) Max. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. We'll go through each electric scooter and the error codes that occur. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. When it comes to hoverboards, the magic fix-all is called recalibration. Hold down the power button for 10 seconds. Front tire making a very loud noise. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. On that same hill last week I got about 16 top speed. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. 0000008779 00000 n I requested a refund. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. If you find any damage, replace it immediately. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Next, check to see if there is any damage to either end of your scooters charging cable. Use caution as extreme force may damage your scooter console or battery connections. If all of them work normally, then you need a new charger. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Down a hill I got up to 19 mph on the speedometer. If the battery is fully charged, then the issue is likely with the motherboard or wiring. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. I finally received the replacement parts. They cannot show error codes. `f25Jz>`lf(< @%-vCN Scary at first. Cruise control automatically goes on every time when riding. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Turn the key or power switch on and engage the throttle all of the way. 0000256654 00000 n One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. 21E, 22E, 25E, and 30E - Replace console to fix error code. No. You can now turn your hoverboard back on.*. The motor would sometimes "sputter" (not engage) when you push down the throttle. In all cases the company has been slow to respond. Not much help really. 0000002987 00000 n Find low everyday prices and buy online for delivery or in-store pick-up. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. I had my second issue within 17 business days of receiving the scooter. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. GoTrax GKS: Specs. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. The console on the scooter displays speed in MPH, battery life, and headlight. Reply, Took mine to the local bike shop. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. In the next video we will show the complete repair, reassembly and testing. When the scooter is powered on, press the power button 3 times to switch the speed unit display. These codes will pop up over your console's display when there are issues within your electric scooter. Make sure the petals are level with each other and on a flat surface. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Troubleshoot common issues with your gotrax hoverboard with our handy guide. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Missing tire extension - poor quality control. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. If your charger does not turn green when you plug it in, your problem may lie in your charger. So far I've got about 60 miles on it. I try and ride economical to maximize range and durability. It will display all specifications more visibly. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. My GoTrax (about 5 months old) started acting weird today. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. 0000009925 00000 n Circuit breakers are usually on the outside of the scooter. 0000002170 00000 n If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Contact an authorized service center for more information about replacements. Even if you've just ridden it, the battery may not be sufficiently charged. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Only tools required are the 4mm Allen wrench and a set of pliers. If you have done these things, but are still having trouble, please contact customer service. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Try recharging the battery pack for 8 hours. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Back fender completely broken off, bottom screw plate snapped. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Disconnect the brake lever switch connector from the speed controller. I've emailed support but I'm waiting. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Set the line out of the way once disconnected. Also if there is a critical mass here, we may be able to have the company fix their problems. Gotrax recommends 3-4 hours for charging time. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Has expected us to be scooter technicians to diagnose the problems. These models of e-bike only feature an LED Display. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. You will see the LED lights start to flash. This is one of the most common problems we hear about, so it's always worth checking first. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Of course, you could also have an issue with your battery. Find your product below and click the link to be directed to the specific information for troubleshooting. Troubleshoot common issues with your gotrax hoverboard with our handy guide. We'll go through each electric scooter and the error codes that occur. All night charging leads to 15 minutes of riding. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK I'll monitor the post to see if these are isolated or widespread. GOTRAX sent me a battery and a replacement handle bar. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Apr 15, 2021 GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Back wheel brake mis-aligned. Not much help really. Include an image for extra impact. You can now turn your hoverboard back on.*. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. E07 - Replace Motor or Motor Wheel Assembly. Once you ensure the position is correct, gently slide the pack into the tiller. Search General questions or product specific choose what you're looking for from our awesome drop down menu. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. . Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. E02 - Adjust your brake calipers so that they operate effectively. I had my second issue within 17 business days of receiving the scooter. But some parents may balk at spending more than $100 on an electric scooter. Expect More. Store the screws and hook in a safe location for later use. Problem not solved. E5 - Replace controller / replace entire product. This scooter is giving a E3 Error code and the manual simply states to replace the console. Check which of them the problem is and get it fixed immediately. Weight: 17 pounds. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Then plug your charger cable into both ends and leave it overnight. Beeping can also indicate uneven pressure on the hoverboard sensors. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Front wheel cover scraping wheel - easy fix but annoying. Choose from Same Day Delivery, Drive Up or Order Pickup. Easy fix but annoying. These codes will pop up over your console's display when there are issues within your electric scooter. The key is to build your own vehicle with its own motor coil wire. Thus can not charge scooter. To power the scooter off, press and hold the red button for 5 seconds. $799.00. What if the part I ordered did not solve the problem? The GMAX is one of our most powerful electric scooters to date. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. 0000047449 00000 n Bolts provided are rusted - poor quality control. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Codes often have simple solutions and we are here to assist. Gotrax has also added a longer battery life. I've had it for a full month now but never knew how to. Powered up the scooter. Aug 15, 2020 As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. {k-m3gKjx This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Related: Mobility Scooter Battery Losing Power Uphill Fixed. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Please Note, some electric scooters share error codes. Using caution, grab the top of the battery and begin to lift it out of the tiller. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. I didn't realize my tires were about half the recommended psi. I will come back and edit the post if I experience anything that you've listed.
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