We would not just close a dispute without having a reason for closing the case. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. Were sorry for any problems you may have experienced with the transaction(s).. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. Answer (1 of 37): No. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Its the certainty. I asked " and my money" its fine you will get it back. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. The tab will open into a new window with an online . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Case Report Specification. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. There is a lot of confusion from people in regards to eBay and PayPal disputes. PayPal Refund Time. Product Details The Master 76.2-cm (30-in.) hi. "Transaction not covered.". I filed a complaint with paypal after ordering items in July. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. The item was tracked as far as the city but then nothing else. In case history it says, closed by PayPal . I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! and our Unfortunately today it still says pending for the refund. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. Getting in contact with paypal has been spotty, so far only been able to get what . However at this time such a call may be frutile, though you can keep trying. I still haven't received any refund from PayPal, 5 days have passed . It is now the 16th and I haven't heard anything. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. I just fear I wont get my 2 grand back. Locally owned and operated in Texas City, Galveston County, Texas. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. I wish I read reviews online about their business before sending them money. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. Of course, you should not be liable for a transaction you never made. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. Saleh Tavassoli, Berlin. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. paid in the states. im in a similar situation and has been ongoing since the end of April. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". Cookie Notice What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. The return was being sent from the UK to Israel. By browsing this website, you consent to the use of cookies. Click the "Appeal" button next to the case you want to appeal. The payment went to a person to whom you had never sent money. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. The case was closed in your favor?! I dont recognize the recipients. How do bogus charges show up on your PayPal account? Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. thank you. Paypal have now closed the case and I . So Im totally confused, no clue what to do next or what's happened to my $500. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. Thats disappointing. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. Go to your Resolution Center. The agent told me, the cased had been closed as "for an item not received". As of May 12th I have still not received a refund or any signs of a refund. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. PayPal gives itself 10 to 14 days to investigate a claim like this. 4,200,536 reviews on ConsumerAffairs are verified. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. paypal case closed but no refund. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. No, you do not always have to return the item if the seller does not bother to respond to a dispute. Roma II massage table is ideal for students to use in the classroom or on the move. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. I bought an item for $1,975 back in June. It was by card, but I have no email from PayPal saying anything. I tried to call Paypal back but there lined were closed ! If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I keep my account in euros, but these charges were in dollars. Paid out of my bank account, not via card. however the customer support person . Contrary to what the company said, its decision isnt final. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. Click on "Report a Problem" to open what the company calls a . 1999-2023 PayPal, Inc. All rights reserved. Find the transaction for the payment that you want to raise a dispute for refund and click on it. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). Nwver talked tonthe guy, never seen the guy and he never even came close to my home. A: Im sorry about these charges. The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. There was no warning or request for confirmation. Yes . We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. Get Morning Report and other email newsletters. Click Close this dispute. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Transfer money online in seconds with PayPal money transfer. I was robbed of my money on usenet.nl. Is there anything you can do to help me? A step-by-step guide to the PayPal refund policy. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . PayPal claims it thoroughly reviewed your claim for unauthorized account use. 1999-2023 PayPal, Inc. All rights reserved. But sometimes, even the best documentation isnt good enough. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. The seller had initially told me not to return the faulty goods, he would send a replacement. I use PayPal sparingly, never above $100, and only from my home computer. Select . Christopher Elliott is the chief advocacy officer for Elliott Advocacy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Can I-cancel-a-payment-that-I've-already-sent. Message 2 of 16. Has anyone else been having a tough time getting a refund lately? I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers.
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